RETURN & EXCHANGE
RETURN & EXCHANGE
We do not accept returns or exchanges on any of our orders. All purchases from COEW are made according to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
You are liable for submitting the correct shipping address in English characters only. COEW is not responsible for undeliverable packages due to errors on the address or absentees at the moment of delivery. A tracking number is provided for every shipment to minimize any risk of lost packages.
If the order returns to us because of customs or delivery problems and you would like it to be re-shipped, you will be responsible for all the shipping and handling fees. If you would like a refund, we'll refund only the product price and will not include shipping and handling costs incurred at the time of purchase.
Please note - we pay for every box returned to us, so please double-check your shipping address, make sure to add the correct phone number, and claim your package.
All COEW purchases are final sale and non-refundable. Any returns made to us will not be eligible for a refund.
All missing or damaged items must be reported within 14 days of receipt to qualify for a replacement or refund based on product availability. Damaged items must be reported with a photo alongside the shipping label on your box, without blacking out the name and address. Both items must be photographed together in the same photo.
Since sometimes we run out of stock of replacement items, we may not be able to guarantee the same item. A replacement or refund will be issued only for the damaged items and will not cover or include packaging of the said item. Blemishes to packaging will not be considered as damaged items.